Need to return an item?

You can request a return by speaking to our Customer Service Experts please ring 01242 240900

Please note: In order to return a product you must obtain a returns authorisation number; no returns can be processed without it. You will be responsible for both the return carriage fee and administration fee.

 

For next working day delivery please place your on-line order before 2pm.

Orders placed on Friday before 2pm will be delivered the following Monday, excluding bank holidays.

Orders placed after 2pm on Friday will be processed on Monday for delivery on Tuesday.

Only goods that are in stock can be delivered the next working day so please check item details to see if it's in stock or when it's due in.

 

Signing for your goods

We require a signature for all deliveries so please ensure someone is available. This is why we are unable to deliver to PO Boxes.

If no-one is available our carrier will leave a card advising that your order has been taken back to the depot and delivery will be attempted again. After two failed attempts the goods will be returned to our warehouse. If this occurs any carriage charge that has been paid will not be refunded. If the goods are requested to be despatched again, a further delivery charge will be made and payment must be received before the goods are despatched.